What is your return policy?

If you are not 100% satisfied with your purchase you can return your order for a full refund, or exchange, up to 60 days from the date of delivery. See rules and exemptions below. We believe that in order to have the best possible online shopping experience, our USA customers should not have to pay for any return or exchange shipping costs, including packaging, nor do they need to print out a return shipping label. Rules & Exemptions<ul><li>Final sale merchandise cannot be returned, exchanged, or refunded. </li><li>Shipping costs (if applicable) are non-refundable. </li><li>All merchandise must be received by our warehouse within 60-days of delivery. </li><li>Gift Cards are final sale and cannot be returned nor refunded. </li><li>Damaged or visibly worn merchandise are ineligible to be returned or exchanged, and if received, will be shipped back to the customer. </li></ul>Please carefully review your order prior to purchase. If you have any questions or concerns please contact us via email at info@surfsidesupply.com We typically respond to all emails within 24hrs and are here to help Monday - Friday 9:00am to 5:00pm Eastern (closed bank holidays). If for any reason you are not happy with your purchase please <a href="https://surfsidesupplyco.happyreturns.com/" target="_blank" title="Returns - Surfside Supply Co. ">click here</a> to start the return process.

My question isn't listed. Who can I contact?

Our customer service team is available to help Monday - Friday 9:00 AM - 5:00 PM Eastern (closed bank holidays). Simply contact us using the live chat bubble located on the bottom right of the screen, or send us an email at info@surfsidesupply.com

Tracking

FAQs

Orders placed before 2:00 PM Eastern are typically shipped the same day (Monday-Friday) with the exception of holidays, closures due to inclement weather, or during times of high volume.

When your order ships you will receive a shipping confirmation email along with an electronic tracking number.

We understand that receiving your items quickly is important, so we make every effort to process and ship your order within one business day of it being received. When your order ships you can expect it to arrive within 2-8 business days (USA only).

International shipments may take up to 14 business days to arrive, depending on the final country of destination.

If you are not 100% satisfied with your purchase you can return your order for a full refund, or exchange, up to 60 days from the date of delivery. See rules and exemptions below.

We believe that in order to have the best possible online shopping experience, our USA customers should not have to pay for any return or exchange shipping costs, including packaging, nor do they need to print out a return shipping label.

Rules & Exemptions

Final sale merchandise cannot be returned, exchanged, or refunded.
Shipping costs (if applicable) are non-refundable.
All merchandise must be received by our warehouse within 60-days of delivery.
Gift Cards are final sale and cannot be returned nor refunded.
Damaged or visibly worn merchandise are ineligible to be returned or exchanged, and if received, will be shipped back to the customer.

Please carefully review your order prior to purchase. If you have any questions or concerns please contact us via email at info@surfsidesupply.com

We typically respond to all emails within 24hrs and are here to help Monday - Friday 9:00am to 5:00pm Eastern (closed bank holidays).

If for any reason you are not happy with your purchase please click here to start the return process.

Our customer service team is available to help Monday - Friday 9:00 AM - 5:00 PM Eastern (closed bank holidays).

Simply contact us using the live chat bubble located on the bottom right of the screen, or send us an email at info@surfsidesupply.com